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Low Income Household Water Assistance Program (LIHWAP) 
If interested, please do not contact Green Bay Water directly, as this is not our program.
Do you need help paying for overdue water and wastewater bills? The Low Income Household Water Assistance Program (LIHWAP) might be able to help if you fall within certain criteria. LIHWAP is a drinking water and wastewater emergency assistance program funded through new federal resources. Benefits are based on the amount of unpaid water and wastewater bills owed by applicants. This assistance is targeted at low-income households and income guidelines will mirror that of the Home Energy Assistance Program. LIHWAP benefits are based on the actual amount of drinking water and/or wastewater arrears, up to a maximum of $2,500 per drinking water or wastewater provider, or $5,000 if drinking water and wastewater services are combined, per household. Benefits are paid directly to the household’s drinking water and/or wastewater vendor(s). This money does not come from local tax dollars or ratepayer dollars. 

Eligibility and benefits are based on:
• income,
• household size,
• household includes a U.S. citizen, U.S. national, or qualified alien, and
• amount owed to drinking water and/or wastewater provider(s).

Primary applicants must provide:
• Proof of identity
• Proof of residence
• Documentation of earned and unearned income
• A drinking water, wastewater, or combined drinking water and wastewater bill listing their permanent and primary residence
• A valid Social Security Number (SSN) or SSNs of additional household members will be requested 

Again, if interested, please do not contact Green Bay Water directly, as this is not our program.

To directly connect with a LIHWAP eligibility specialist CALL 833-426-9472 or apply online at wisconsinwater.help or email support@wisconsinwater.help

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